The Lost Art of Listening: How Learning to Listen Can Improve Relationships

I would like to see all high schools have a class in effective communication, and when that happens this should be the textbook. It would save a lot of suffering.

The coverage of the topic is extremely complete, the points are directly on-target, and the material is very accessible.

The author has not used many of the stylistic methods of the mass-market self-help books, with cute catch-phrases and lots of bullet lists. With this book, you have to be ready to sit down and concentrate on reading. But for your trouble you will get life-changing information presented in a clear and interesting manner.


Can you hear me now?   July 7, 2003
FrKurt Messick (Bloomington, IN USA)
25 out of 26 found this review helpful

Michael Nichols' book, 'The Lost Art of Listening: How Learning to Listen Can Improve Relationships', is a wonderful tool for making listening, which is so often taken for granted and so often misunderstood, a truly effective tool in your hands.

--Why is listening important?--
A basic question, and on the surface, a rather simple one. But too often we are preoccupied with ourselves to hear and give sufficient empathy to the other to really hear what is being said. Most of us think we are better listeners than we in fact are, but of course, most of us assume we are better communicators than we are. Quite often we fall into competitive conversationalism; we are busy thinking about our next statement rather than listening to what is being said.

Being heard also means being taken seriously. It is a true hearing, not a simple reassurance (which may not be warranted or realistic); it helps to shape self-respect, and makes the difference between being accepted and being isolated. This means that the listener must be keyed in to her or his own experience and 'listening agenda', those unspoken and subconscious assumptions being made that fill in the gaps when a conversation is going on.

'There is a big difference between showing interest and being interested.'

--Why don't people listen?--
Listening requires a suspension of self, which is very hard to do. It requires suspending judgement, which is often counter-intuitive. 'But they asked my opinion', might be the reply. Of course they did, because our conversational conventions require that, but in fact they often didn't want an opinion, but rather a listener.

Nichols gives a few examples of this non-listening, which often involve the following phrases:

'That reminds me of the time...' (i.e., 'I can top that...')

'Oh, how awful!' (i.e., 'You poor, helpless thing. Here's another mess you got yourself into')

'Well, if I were you...' (i.e., 'Stop whining and do something')

'Have you hear the one about...?' (i.e., 'Never mind what you were saying, because it's boring...')

We all have unspoken, and often unperceived, prejudices about what people should think, feel, and be. This comes from family and community influences, and makes us predisposed to hear or not to hear certain things.

Of course, some don't hear things because of emotionality. This is particularly relevant if what is being said is in any way critical or in the nature of a reproof. Even if we've asked for it, we don't want to hear it. Often, emotions only seem irrelevnat or inappropriate if we don't know the memory of the listener. Often, our tone of voice dictates whether or not there will be a hearing of what we say--and this is difficult, because we often hear what we feel like, not what we sound like. 'The universal human vulnerability to criticism is related to the universal yearning for love and approval.'

--Being heard and learning to listen--
Nichols concludes with two sections on useful applications of the ideas presented on how we fail to hear and communicate. These are put in family, workplace, and social contexts, and Nichols shows how to diffuse emotionality and concentrate more of the other person to facilitate communication. However, 'Better listening doesn't start with a set of techniques. It starts with making a sincere effort to pay attention to what's going on in your conversational partner's private world of experience.'

For understanding, you must show you understand and appreciate what is being said. Also, one must not be afraid of silence, for it is into the silence that the truth can be spoken. Of course, this must be an 'active silence', appropriate in length, and involve other indications (physical cues, eye contact, etc.) that active listening is still going on. 'The reason we care so much about being listened to is that we never outgrow our need to communicate what it feels like to live in our separate, private worlds of experience. Unfortunately, there is no parallel need to be the one who listens. Maybe that's why listening sometimes seems to be in short supply. Listening isn't a need we have; it's a gift we give.'


An invaluable tool for communication.   April 11, 1999
14 out of 14 found this review helpful

This book showed me not only how to listen to others but also how to communicate with others. I learned from this book about myself and how I communicate. Since reading this book and discussing it with others, I feel I can understand my family, friends, and neighbors or at least have the tools to be an effective listener to them. I would (and have) recommend this book to any and all people. It is a book that is easy enough for almost anyone to understand and, I strongly believe, can only enhance all relationships of any kind.


How to get closer to the ones you love.   November 18, 2002
Adam Khan (Seattle, WA USA)
16 out of 17 found this review helpful

I picked up The Lost Art of Listening immediately after reading Love and Survival. Those two books, in that order, were the perfect one-two punch. In Love and Survival, I learned how important it is to be close to people. Closeness has an enormous impact on your heatlh. And greater closeness makes people happier.

So I realized how important closeness is, but then I realized I didn't really know HOW to get closer to people. I know how to get along with people and how to make them feel good about themselves and how to get them to like me, but I didn't know how to really become close to people, and I had never thought about it. Love and Survival gave some good pointers, but The Lost Art of Listening goes all the way. This isn't a book about business negotiation or anything like that. It's about how to reach that wonderful state of being intimate with someone, really knowing them and being open to them. Listening is the key.

Nichols covers the subject very well with lots of good examples and good humor too. And the book is very practical. When you're done, you'll know what to do to become a better listener. You'll know how to become closer to the people you love. I've been putting the suggestions into practice and I'm definitely closer to my friends and family, and happier too. My wife has noticed the change in me (it has been pretty dramatic) and said she didn't know our relationship could be like this. She's ecstatic about it and it's great to see her so happy. Listening well isn't really that difficult, but there's an art to it, which you learn all about in the book. I'm the author of the book, Self-Help Stuff That Works, and Nichols' book qualifies: This is listening-coaching that really works.